Delete Your Account

You can delete your AbieMarket account from the website or from the mobile app. This page explains how, and exactly what happens to your data.

This action is permanent

Deleting your account cannot be undone, and your account cannot be restored afterwards. Not everything is erased: your orders and the payment records attached to them are kept, because we are required to keep them. The section below sets out exactly what goes and what stays.

What happens when you delete your account?

Deleted permanently

  • Your name, email address and phone number are erased from your account record.
  • Your saved delivery addresses are deleted.
  • Your saved payment methods are deleted, including the mobile money numbers and account holder names stored on them.
  • Your shopping cart is deleted.
  • The name, email address and phone number held on any checkout request are erased.
  • Any photos you attached to a review are deleted, including from the image service that stores them.
  • Any photos you attached to a refund request are deleted, including from the image service that stores them.
  • Your notifications are deleted.
  • Any feedback you sent us through the app is deleted, along with anything you attached to it.
  • You are signed out of every device, and you stop receiving emails from AbieMarket.

Anonymised, not deleted: your reviews

Reviews and ratings you have written stay published, and are re-attributed to "AbieMarket customer". Your name is removed from them; the review text and the star rating remain. We keep the review itself because other shoppers and the vendor rely on it, and removing it would penalise the vendor for your leaving. Reviews are always anonymised in this way. They are not deleted, and you cannot request their deletion by deleting your account.

Photographs are the exception. Any photos you attached to a review are deleted outright — from the review and from the image service that stores them — even though the review itself stays published. A photograph of your home or your purchase is about you in a way that a star rating is not, so the review survives without it.

Kept, and why

  • Your orders, and the details recorded on them — the items, the amounts, the delivery address and the contact details captured at the time you ordered.
  • Payment, refund and settlement records connected to those orders.

These are transaction records. We are required to keep them for accounting, tax, dispute and vendor settlement purposes, so they are retained even after your account is gone. They are no longer reachable from any account, because there is no longer an account to sign in to. See our Privacy Policy for the full detail.

How long it takes

  • Immediately on confirmation. Your account is deleted as soon as you confirm. Your name, email address and phone number are erased and you are signed out of every device at that moment.
  • Within a few minutes. Your saved addresses, saved payment methods, cart, notifications and feedback are erased, your reviews are re-attributed, and your photos are removed from the image service.
  • 7 years. The order and payment records described above are kept for seven years to meet our accounting and tax obligations, and are then deleted.
Option 1 — recommended

Delete your account on the website

This works from any browser, and does not require the app. Use this if you have already uninstalled the AbieMarket app.

1

Sign in at abiemarket.com

Go to abiemarket.com and sign in to the account you want to delete.

2

Open Settings

On a computer, open the menu under your name in the top right and choose Settings. On a phone browser, open the menu, tap Account, then Account Settings.

3

Scroll to Delete Account

Delete Account is the last section on the settings page. Select Delete My Account.

4

Confirm with your password

Enter your current password and select Permanently Delete. Your password is the confirmation — no code is sent to your phone or email.

Account deleted

Your account is deleted straight away, you are signed out, and you are returned to the home page.

Option 2

Delete your account in the mobile app

1

Open the AbieMarket app

Make sure you are signed in to the account you want to delete.

2

Go to My Account

Tap the My Account tab at the bottom of the screen.

3

Open My details

Tap My details, the first item in the list. On a tablet, My details opens in the panel beside the list.

4

Scroll to Delete Account

Scroll to the bottom of My details, to the Delete Account section, and tap Delete my account.

5

Confirm with your password

Enter your current password and tap Delete Account. Your password is the confirmation — no code is sent to your phone or email.

Account deleted

Your account is deleted straight away and the app signs you out.

Note: Settings in the app covers currency and help. Account deletion is under My details, not under Settings.

Vendor accounts

Vendor accounts cannot be deleted from the app or the website, because a vendor has open obligations to shoppers and outstanding settlements to reconcile. To close a vendor account, email support@abiemarket.com from the address on the account.

Need help deleting your account?

If you cannot sign in, or you are unable to delete your account using either option above, contact our support team and we will handle the request. Please include the email address or phone number associated with your account.

Contact Support
Delete Your Account — AbieMarket